Telecommunication services, namely, cloud-based telephone communications, telephone voice mail and messaging services, electronic messaging, teleconferencing services, video conferencing services and mobile telephone communications; telecommunication services, namely, private branch exchange (PBX) dialing services and wireless private branch exchange (PBX) services; cloud-based telecommunications services, namely, transmission of voice, video and digital data, graphics and images by means of the Internet, computer screen and text sharing services in the nature of computer-aided transmission of text information and images, direct PBX dialing services for incoming calls, mobile telephone telecommunication routing services and unified communications (UC) services in the nature of telephone communications, electronic mail, telephone conferencing services and web conferencing services via global computer and telecommunications networks for the integration of the aforementioned telecommunication services, all utilizing cloud-based software applications; session initiation protocol (SIP) trunking services, namely, voice over Internet protocol (VOIP) services for facilitating the connection of hosted and wireless PBX services to the Internet; telecommunications services, namely, providing telephone numbers of incoming calls from direct PBX dialing services and prepaid minutes for use with PBX dialing plan services; providing third party users with access to telecommunication infrastructure; providing unified communications (UC) services via computer and telecommunications networks, namely, integrated telephone communications, facsimile communication and transmission, electronic mail, telephone conferencing services and web conferencing services via global computer and telecommunications networks; integrated telecommunication services, namely, providing access to the Internet and providing access to telecommunications networks; video conferencing services; transmission of sound for audio advertisements, text information and video data

Providing online non-downloadable cloud computing software for contact center management; software as a service (SAAS) for contact center management; customization and implementation of computer software for contact center management; consulting services in the field of design and customization of software for contact center management; Application service provider featuring solutions software for use in providing customer experience management, and for use in providing contact center communications, operations and management, and for use in providing contact center and telecommunications functionality, namely, functionality for interactive voice response systems, routing, recording, reporting, conferencing, synchronization, transfers, and interactive transaction processing system; Platform as a service (PAAS) featuring computer software platforms for contact center management